jonmagic.com

Programming

Overview

Suite

Suite is software for small service based businesses (we wrote it for our IT Consulting company). The workflow in Suite is fairly simple. There are 3 ways one can approach a problem in Suite. From the client, from a ticket, or from a device. Tickets and devices are tied to clients. Devices can be attached to any ticket. Everything interconnects so that you can easily get from point A to point B, or C, with only 1 or 2 clicks.

Status

Suite is a mature application that has been under heavy use for almost 6 months at our company (as of April 14th 2009). We have decided to fork this project into a closed-source version that we can enhance and split into industry specific versions, and add this software package to our product line. I will continue to contribute to the open source version, but my primary responsibility for the next few months (maybe a year), will be the closed-source version.

Please feel free to download and use the open-source version, modify it to your liking, whatever you want. Its a great application that has really helped SabreTech streamline their information workflow. I also hope you will check out our new closed source versions in the future, I will post links to them here as they are released.

Features

Built with People (Clients, Technicians, Administrators) at its center
Ticket/Issue tracking with simple Today, Tomorrow, the Future work flow
Device tracking and monitoring, works for any physical asset, but specialized for computer/network hardware
Checklists, can be attached to tickets or devices, to make sure repetitive tasks are completed every time
Reports, currently only Time Sheet reports
Open Source, make any changes you want, use it however you want, and don’t pay a dime for the software

More Information

The code on github http://github.com/jonmagic/suite/tree/master
Project tracker on Lighthouse http://sabretech.lighthouseapp.com/projects/21424-suite/overview